Ermine Smart Home LLC (“we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when
you interact with our website or use our services.
⸻

1. Information We Collect
We may collect the following types of information:
• Personal Information:
Name, phone number, email address, address, and payment details when you contact
us, book a service, or sign an agreement.
• Device & Technical Information:
IP address, browser type, and other anonymous website usage data through cookies
and analytics tools.
• Photos or Installation Data:
Images or notes of your home setup if submitted for quoting or installation purposes.
⸻

2. How We Use Your Information
We use the information we collect to:
• Schedule and provide smart home installation or support services• Communicate via phone, SMS, or email for updates and appointment reminders
• Respond to customer service requests
• Send occasional promotional offers (only if you opt in)
• Improve our services and website experience
• Comply with legal or regulatory requirements
⸻

3. SMS Communication
By submitting your phone number, you consent to receive SMS text messages from us.
These messages may include service reminders, updates, and promotions.
• Message and data rates may apply
• You may receive recurring messages
• Text STOP to unsubscribe at any time
• Text HELP for assistance or call us at (888) 818-9996
⸻

4. Sharing Your Information
We do not sell or rent your information. We may share data only with trusted third
parties that help us operate (e.g., payment processors, SMS platforms), and only to the
extent needed.
⸻

5. Data Security
We take reasonable steps to protect your data from loss, misuse, or unauthorized
access, including the use of secure systems, limited access, and encryption where
applicable.
⸻

6. Your Choices
You can:
• Opt out of marketing emails and SMS at any time
• Request access to or deletion of your personal data
• Update your contact information
To make a request, email us at info@erminehub.com.
⸻

7. Third-Party Links
Our website may contain links to third-party sites (e.g., YouTube tutorials). We are not
responsible for their privacy practices.
⸻

8. Updates to This PolicyWe may update this Privacy Policy from time to time. All changes will be posted here
with an updated effective date.
⸻

9. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us:
Ermine Smart Home LLC
Phone: (888) 818-9996
Email: info@erminehub.com

Effective Date: 06/28/2025